Shipping & Delivery
Here is all you need to know about shipping costs, delivery times and tracking your order:
What are your shipping costs?
We offer FREE SHIPPING on orders over $80 New Zealand wide! For orders under $80, shipping costs are a flat fee of $7 nationwide. However, rural delivery incurs an additional fee of $6 - the additional costs are shown in the checkout process, please select the relevant option that applies to you.
Free shipping does not apply to some bulky or heavy items to the South Island. Occasionally highly discounted items will be excluded from free shipping. To receive free shipping, your spend must be over $80. So if you apply a discount that takes your spend under $80, the free shipping threshold will not be met and you will be charged shipping.
Shipping costs to Australia depend on the product and are shown in the checkout process. There is also the option to choose between air parcel and international courier.
The correct shipping and any free shipping will be visible on the checkout page after discounts have been deducted.
Delivery to the islands (Waiheke, Stewart, Great Barrier, etc.)
If you want goods to be delivered to one of the outer islands, please contact us. We are more than happy to calculate the delivery costs based on the chosen product.
When will I receive my order?
We will always do our best to deliver any orders within the following time frames:
North Island: 1-2 working days
South Island: 2-3 working days
Please allow an additional 2-3 working days for rural deliveries.
Australia: 3-10 working days (air parcel, untracked)
Australia: 2-6 working days (international courier, tracked)
Please also remember that during peak times, e.g. especially in December, we may not be able to meet this target.
Which courier do you use?
We use Fastway Couriers, PostHaste and New Zealand Post.
Do you offer "Track & Trace"?
All of our orders - except for Australia if air parcel is chosen - are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent. The courier website then allows you to track your order.
Can I have my order delivered to a different address?
Yes, your order can be delivered to a different address (e.g. your business). Make sure that the address is a valid NZ or AUS address and e.g. the business name is included. Use your own address as billing address and a different address as shipping address.
Can I have my order delivered to a different address as a gift?
Yes, you certainly can. Same as above, make sure that the address is a valid NZ or AUS address. Again, use your own address as billing address and a different address as shipping address.
Will I have to sign for my package?
Someone will need to be at the delivery address to sign for your parcels. Please ensure you sign for the correct number of parcels. That does not apply for air parcels to Australia.
What if my goods are damaged?
If on deliver the goods appear to be visibly damaged you must notify the courier immediately that you will not accept delivery or sign for damaged goods, otherwise you will unfortunately forfeit your right to reject the goods for visible damage.
What if I am not at home to accept my package?
If you are not at home when the courier tries to deliver the parcel, he will leave a card with contact details. You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively, you can arrange with the courier company to collect your parcel from their depot.
I have not received my package, what happened?
If the Courier was unable to deliver your parcel it will be returned to us. We will require an additional delivery fee prior to re-sending your order. Please make sure that your delivery address is correct to avoid a failed delivery attempt and the incurrence of further charges.
My order is urgent? what do I do?
Urgent delivery is not available in all delivery areas. Please contact us on email@example.com or 021 025 165 78 before you place an order if you want this service.
Can I collect my order?
Yes, you can collect your order in Mangawhai. Please select the option "Collect (Mangawhai)" on checkout. As we do not have a physical store, we will contact you to arrange the pick-up.
Do you ship internationally?
Yes - we ship to Australia.
Do you ship to PO Boxes?
No, sorry, not at the moment.